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For general enquiries, please contact Kay Sarpong, Principal, at the Academy, using the details below. 
Brook Academy
Mill Lane
GloucestershireGL3 4ZN
Tel: 01452 221626
Email: [email protected]

Key Contacts

Kay Sarpong
Deputy Principal
Zoe Jenkins
Rebecca Mullins
Designated Safeguarding Lead
Kay Sarpong
Chair of Academy Council
Gus Grimshaw

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How to raise a concern or make a complaint

Brook Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.

In the first instance, please talk to your child’s teacher/tutor if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.

However, if the matter has not been resolved you may raise it formally. To make a complaint please put this in writing. If you would like help to do this, please talk to your academy reception staff, or administration team who will make arrangements for someone to get in touch with you to give you any help you need to create a written summary of your concerns.

Brook Academy will then review and/or investigate your complaint and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.

You will receive a letter detailing the decision and what you should do if you are still not happy with it. If you need help reading the letter, or any communication from the academy, please speak to a member of the reception staff.

The full complaints policy is available below, or you can request a printed copy from reception staff.
Complaints Policy

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Brook Academy
Mill Lane
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Brook Academy is proud to be part of the Cabot Learning Federation. 
Registered Company: Cabot Learning Federation
Company No: 06207590